Frequently Asked Qestions

Frequently Asked Qestions

How can I sign up to use CerteDrive?

Go to certedrive.com and select “Sign up to use CerteDrive”. The setup process is quick and painless.

How do I know that my drivers will be compliant with the latest regulations?

At CerteDrive our certification recommendations are in accordance with the Federal Motor Carrier Safety Regulations (49 CFR 391.41 – 391.49).

Who is responsible for ensuring that medical certifications meet the requirements?

Clinic:
The certification determination is the responsibility of the Certified Medical Examiner. (CME)

Company:
As a motor carrier, it is your responsibility to ensure that the medical examiner is informed of the minimum medical requirements and the characteristics of the work to be performed. The motor carrier is also responsible for ensuring that only medically qualified drivers are operating CMVs in interstate commerce.

How much does CerteDrive cost ?

Clinic:
CerteDrive is free to use for clinics. We encourage you to use CerteDrive for all of your DOT Certifications.

Driver:
If your company has an account with CerteDrive, you may use CerteDrive free of charge. If you are an owner-operator, contact CerteDrive about setting up an account for yourself and your drivers at sales@certedrive.com.

Does CerteDrive charge a membership fee?

No. CerteDrive does not charge a membership fee. Users are granted full access to the system and only pay a transactional per driver visit charge.

How does the payment process work?

A driver is seen at a clinic. The bill is generated and is instantaneously visible to responsible party. CerteDrive collects the money due and pays the clinic. Simple as that.

What is a processing fee?

Processing fees are what it costs CerteDrive to process and transfer money from the company that authorized the service to the clinic that performed the service.

Is driver and/or company medical information visible to outside trucking companies?

Absolutely not. All driver and company specific medical information is only visible to the clinic, CerteDrive and your company.  Any benchmark reporting will not include any driver specific information that identifies your individual driver or your company.

Why did my driver get the certification level they did?

Company:
CerteDrive provides recommendations to the practitioner as to what the certification level should be based on federal regulations. The ultimate certification level decision, however, is left to the discretion of the Certified Medical Examiner (CME). If you have questions regarding your driver’s certification, please contact the clinic where the exam was performed.

Driver:
CerteDrive provides recommendations to the practitioner based on federal regulations. The ultimate certification level decision, however, is left to the discretion of the Certified Medical Examiner (CME). If you have questions regarding your certification, please contact the clinic where the exam was performed.

What makes your system better than my CME at determining certification level?

CerteDrive only provides recommendations to the practitioner as to what the certification level should be based on federal regulations. We fully appreciate the job of the examiner and want to provide your examiner with information and regulations. The ultimate decision for certification level is left solely to the discretion of the examiner.

I don’t see a medical service on your website that I need for my drivers.

CerteDrive makes an effort to provide an exhaustive list of services generally used in the DOT Certification process. If you believe that a service needs to be added to this list please send your request to our team at medical@certedrive.com

I don’t see a medical service on your website that I offer to my other clients.

CerteDrive makes an effort to provide an exhaustive list of services generally used in the DOT Certification process. If you believe that a service needs to be added to this list please send your request to our team at medical@certedrive.com

My driver lost his certification card or long form. How can we get a replacement copy?

Company:
Don’t worry, everything on CerteDrive is digital. You can download a free copy of the long form and certification card right from your portal.

Driver:
Hopefully your company hooked you up with login information. You can access and download your current card and longform directly from CerteDrive. If you do not have login information, don’t wait, contact your company administrator today to get set up. Your company can also provide you with a copy of your certification card or long form in the meantime.